xmoney.hk Restricted Locations Policy (V1.0)

Last Updated: October 27, 2025

Effective Date: October 27, 2025

Policy Statement

xmoney.hk is committed to providing an open, efficient, and secure C2C Currency Commodity Market for users globally. We firmly believe that all users, regardless of their location, should have equal access to quality services, and we hold no prejudice against any country, region, or individual.

However, as a global platform dedicated to upholding the highest compliance standards, we proactively and prudently manage legal and regulatory risks across different jurisdictions. This Restricted Locations Policy is a core component of our robust compliance framework, designed to protect the interests of both the Platform and all our users from the uncertainties arising from complex and evolving regulatory environments.

This Policy explicitly identifies the countries and regions (collectively, "Restricted Jurisdictions") where we currently cannot offer our services. This Policy is an integral part of the xmoney.hk Terms of Service, and compliance is mandatory for all users.

The Platform primarily enforces this policy through methods such as IP address identification and verification of proof of residence submitted by users.

If a user is found attempting to circumvent this policy through technical or other means, the Platform will sequentially take the following actions:

  1. Suspend the trading functions of the account and issue a notification;
  2. Provide the user a reasonable period (typically 72 hours) to manage and withdraw assets from the account;
  3. After the expiration of the period, permanently ban the account.

Notwithstanding the above, if, in addition to circumventing this policy, the account is also suspected of violating other provisions of the Terms of Service, particularly those involving fraud, money laundering, or other illegal activities, the Platform reserves the right to immediately freeze all assets in the account without prior notice and cooperate with law enforcement investigations.

I. Absolutely Prohibited Jurisdictions

Reason for Restriction:

These jurisdictions are subject to severe economic sanctions imposed by major international organizations or countries, or are identified by authoritative bodies (such as the Financial Action Task Force - FATF) as high-risk regions for financial crime. To fulfill our international legal obligations and prevent illicit financial activities, we strictly prohibit the provision of any services to these regions.

List:

  • Belarus
  • Cuba
  • Iran
  • North Korea (DPRK)
  • Russia
  • Syria
  • Venezuela
  • Myanmar
  • Crimea, Donetsk, and Luhansk regions of Ukraine

II. High-Risk Jurisdictions

Reason for Restriction:

These jurisdictions have strategic deficiencies in their regimes to counter money laundering (AML) and terrorist financing (CFT), according to authoritative bodies (such as FATF), which recommend enhanced monitoring. To protect the Platform's ecosystem and the funds of all compliant users, we choose not to provide services to these high-risk areas.

List (Non-exhaustive, subject to dynamic updates based on assessments by authoritative bodies):

  • Afghanistan
  • Pakistan
  • Nigeria
  • South Africa
  • Turkey
  • United Arab Emirates
  • Yemen
  • Vietnam
  • Haiti
  • South Sudan
  • Democratic Republic of the Congo

III. Highly Regulated or Legally Ambiguous Jurisdictions

Reason for Restriction:

These jurisdictions have highly complex regulatory requirements and licensing regimes for money transmission and C2C services. To ensure we operate in full compliance in every market, we choose not to offer services in these regions until we obtain comprehensive legal clarification and necessary licenses. This reflects our prudent commitment to compliant operations.

List:

  • United States of America (and all its territories)
  • Mainland China
  • Canada
  • United Kingdom
  • Australia
  • Singapore
  • Japan
  • Germany

Our Commitment and Contact Information

xmoney.hk is dedicated to creating a safe, compliant, and trustworthy global platform. This Policy is an essential part of fulfilling that commitment. We appreciate your understanding and cooperation.

If you have any questions regarding this Policy, please contact our compliance department via email: compliance@xmoney.hk.

Governing Language

This Policy is written in English. We may provide translations into Chinese or other languages. All translated versions are provided solely for user convenience. In the event of any conflict, ambiguity, or inconsistency between the English version and any translated version, the English version shall prevail. The English version possesses final and exclusive legal binding force.

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